Sunday, 13 March 2011

OPTUS Contact Numbers

Contact number

Operating Hours

More details

Mobile

Sales

1300 301 937

8:30am - 9:30pm (Mon - Sat)

Browse Online

Visit Us

Billing and Account Enquiries

1300 300 937

8:00am - 7:00pm (Mon - Fri)
9.00am - 5.00pm (Sat)
Closed Sunday & selected public holidays

Pre-Paid Mobile Enquiries

1300 555 002

24/7

Service Difficulty and Faults

131 344

24/7

For general and billing enquiries while overseas

+61 2 9342 5678

8:00am - 7:00pm (Mon - Fri)
9.00am - 5.00pm (Sat)

Mobile Faults while overseas

+61 2 8082 2642

24/7

Home Phone

Sales

133 345

8:00am - 9:00pm (Mon - Fri)
8:30am - 7:00pm (Sat)
10am - 6pm (Sun)

Browse Online

Visit Us

Billing and Account Enquiries

133 937

8:00am - 7:00pm (Mon - Fri)
9:00am - 5:00pm (Sat)
Closed Sunday & selected public holidays

Calling Card Sales

133 345

8:00am - 9:00pm (Mon - Fri)
8:30am - 7:00pm (Sat)

Browse Online

Visit Us

Calling Card Account Enquiries

1300 300 990

8:00am - 7:00pm (Mon - Fri)
9:00am - 5:00pm (Sat)
Closed Sunday & selected public holidays

Service Difficulty and Faults

131 344

24/7

Internet

Sales

133 345

8:00am - 9:00pm (Mon - Fri)
8:30am - 7:00pm (Sat)

Browse Online

Visit Us

Billing and Account Enquiries

133 937

8:00am - 7:00pm (Mon - Fri)
9:00am - 5:00pm (Sat)
Closed Sunday & selected public holidays

Dial-up Technical Support

1300 301 325

24/7

Visit myZOO

Cable Technical Support

1300 300 693

24/7

Visit myZOO

DSL Technical Support

1300 309 333

24/7

Visit myZOO

DSL Direct Technical Support

1300 739 407

24/7

Visit myZOO

Optus TV Featuring FOXTEL

Optus TV Featuring FOXTEL

133 345

8:00am - 9:00pm (Mon - Fri)
8:30am - 7:00pm (Sat)

Browse Online

Visit Us

Billing and Account Enquiries

133 937

8:00am - 7:00pm (Mon - Fri)
9:00am - 5:00pm (Sat)
Closed Sunday & selected public holidays

Service Difficulty and Faults

131 344

24/7

General Enquiries

Moving house

1300 555 241

8:00am - 7:00pm (Mon - Fri)
Closed weekends

Optus Special Assistance Service

Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority.
Find our more about our Optus Special Assistance Service.

Customers with Teletypwriters

Mobile customer service (TTY) 1800 123 124
Home Phone, Internet and Optus TV customer service (TTY) 1800 500 002

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Internet Service Provider Support

To contact your local Internet Service Provider please see below for contact details.

Australia
Internet Service ProviderService TypeSupport NumbersOnline Support
InternodeADSL / ADSL2+ / 3G / SHDSL1300 788 233

Support URL: Click here
Support Email: Click here
Web Site: Click here

iiNetADSL / ADSL2+ / 3G132 258

Support URL: Click here
Support Email: Click here
Web Site: Click here

TPG InternetADSL / ADSL2+131 423

Support URL: Click here
Support Email: Click here
Web Site: Click here

OptusNet (Cable)Cable1300 300 693

Support URL: Click here
Support Email: Click here
Web Site: Click here

OptusNet (DSL)ADSL / ADSL2+1300 309 333

Support URL: Click here
Support Email: Click here
Web Site: Click here

OptusNet (DSL Direct)ADSL / ADSL2+1300 739 407

Support URL: Click here
Support Email: Click here
Web Site: Click here

OptusNet (3G)3G133 697

Support URL: Click here
Support Email: Click here
Web Site: Click here

OptusNet (Business DSL)ADSL / ADSL2+133 343

Support URL: Click here
Support Email: Click here
Web Site: Click here

OptusNet (Business Satellite)Satellite1300 361 930

Support URL: Click here
Support Email: Click here
Web Site: Click here

Telstra BigPondADSL / ADSL2+ / 3G / Cable / NextG Wireless / Satellite133 933

Support URL: Click here
Support Email: Click here
Web Site: Click here

ExetelADSL / ADSL2+ / 3G1300 788 141

Support URL: Click here
Support Email: Click here
Web Site: Click here

NetspaceADSL / ADSL2+131 456

Support URL: Click here
Support Email: Click here
Web Site: Click here

Adam InternetADSL / ADSL2+ / 3G(08) 8423 4000

Support URL: Click here
Support Email: hClick here
Web Site: Click here

WestnetADSL / ADSL2+ / 3G / Satellite / SHDSL1300 786 068

Support URL: Click here
Support Email: Click here
Web Site: Click here

aaNetADSL / ADSL2+1300 665 076

Support URL: Click here
Support Email: Click here
Web Site: Click here

33G131 683

Support URL: Click here
Support Email: -
Web Site: Click here

AmnetADSL / ADSL2+1300 882 232

Support URL: Click here
Support Email: Click here
Web Site: Click here

iPrimusADSL / ADSL2+ / 3G1300 851 185

Support URL: Click here
Support Email: Click here
Web Site: Click here

AAPTADSL / ADSL2+138 886

Support URL: Click here
Support Email: Click here
Web Site: Click here

Virgin Broadband3G1300 555 100

Support URL: Click here
Support Email: Click here
Web Site: Click here

People TelecomADSL / ADSL2+1300 558 888

Support URL: Click here
Support Email: Click here
Web Site: Click here

Comcen InternetADSL / ADSL2+ / 3G1300 300 324

Support URL: Click here
Support Email: Click here
Web Site: Click here

DodoADSL / ADSL2+ / 3G1300 363 605

Support URL: Click here
Support Email: Click here
Web Site: Click here

Spin InternetADSL / ADSL2+ / 3G1300 303 375

Support URL: Click here
Support Email: Click here
Web Site: Click here

Beagle InternetADSL / ADSL2+ / 3G1300 556 842

Support URL: Click here
Support Email: Click here
Web Site: Click here

New Zealand
Internet Service ProviderService TypeSupport NumbersOnline Support
XtraADSL / ADSL2+ / 3G0800 225 598

Support URL: Click here
Support Email: Click here
Web Site: Click here

VodafoneADSL / 3G0800 438 448

Support URL: Click here
Support Email: Click here
Web Site: Click here

OrconADSL / ADSL2+ / 3G0800 131 415

Support URL: Click here
Support Email: Click here
Web Site: Click here

SlingshotADSL0800 892 000

Support URL: Click here
Support Email: Click here
Web Site: Click here

MaxnetADSL0508 629 638

Support URL: Click here
Support Email: Click here
Web Site: Click here

SnapADSL0800 500 638

Support URL: Click here
Support Email: Click here
Web Site: Click here

TelstraclearADSL / Cable0508 888 800

Support URL: Click here
Support Email: Click here
Web Site: Click here

XnetADSL0800 149 638

Support URL: Click here
Support Email: Click here
Web Site: Click here
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Description: Description: Netgear Description: Description: Unwired Description: http://www.cellink.com.au/ProdImages/Section17_Images/unwired%20modem.jpg
Tech. Note: Due to the Current setup of the Unwired Network, Netgear Products will not detect the type of connection automatically; therefore you will need to follow the instructions below. Unwired will Fix this at a later date
Install your Netgear unit
Ø Ensure that you have a working internet connection, before attempting to connect the Netgear Router as part of your home or office network.
1. Turn off your Unwired modem and computer.
2. Remove the end of the cable that is attached to your computer and insert it into the internet port (A) on the back of the Netgear router.
Description: Description: img_network_instr1
3. Take the Ethernet cable which came with the Netgear router. Insert one end into the local port (B) on the back of the Netgear router and the other end into your Ethernet port in your computer or laptop.
Description: Description: img_network_instr2
4. Turn on your Unwired modem and wait 30 - 60 seconds for the top light (the signal strength indicator) to form a solid green, yellow, or red light.
5. Turn on your Computer. If software usually logs you in to your Internet connection, do not run that software or cancel it if it starts automatically.
6. Turn the router on. The power light, the internet light and one of the local lights indicated by a number should be lit.
Connect to Your Netgear unit
Start your web browser (e.g. Internet Explorer or Netscape Navigator) and connect to the router, using the URL http://192.168.0.1 and press enter
The Username is admin and the Password is password
Note: If the screen below appears enter the following URL to bypass the smart Wizardhttp://www.routerlogin.com/basicsetting.htm
Configure your Netgear Unit
· Select Basic Settings
· When asked “Does your internet connection require a login” select “No”
· Leave all other settings as default (as graphics below)
· Click “Apply”
· Click on “Log out”
Reset your Unwired Modem
· Unplug the power cord from your Unwired modem.
· Wait 30 Second
· Power your cable modem back up again.
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List if EOL Device for L1 Support

Here are the list of EOL or End of Life Devices for L1 support), this include US and Australia units. We don’t want to get any complaints from L2 department for invalid transfers. Thanks and have a nice shift ahead.
WIRED ADAPTER
CABLE MODEM
HUBS
FA120
CG814M
DS104
FA310
CM212
DS106
FA310tx
DS108
FA410
DSL MODEM
DS116
FA410tx
DG632
DS309
FA411
DG814
DS508
FA510
DG824M
EN104
GA620
DM602
EN104TP
GA622T
EN106TP
WIRED ROUTER
EN108
WIRELESS ADAPTER
RH340
EN108TP
HA311
R0318
EN116
HA501
RP114
EN308TC
MA101
RT311
EN516
MA111
RT314
EN524
MA301
RT338
FE104
MA311
FE108
MA401
WIRELESS ROUTER
FE516
MA521
HR314
MA701
KWGR614
WAB501
MR314
WE102
MR814
WG111U
WGR826V
WG121
WGT624SC
WG511U
WGT634U
WGE101
WGU624
WGE111
WPNT834
WGM511
WPNT121
WPNT511
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