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| Mobile | |||
| Sales | 1300 301 937 | 8:30am - 9:30pm (Mon - Sat) | |
| Billing and Account Enquiries | 1300 300 937 | 8:00am - 7:00pm (Mon - Fri) | |
| Pre-Paid Mobile Enquiries | 1300 555 002 | 24/7 | |
| Service Difficulty and Faults | 131 344 | 24/7 | |
| For general and billing enquiries while overseas | +61 2 9342 5678 | 8:00am - 7:00pm (Mon - Fri) | |
| Mobile Faults while overseas | +61 2 8082 2642 | 24/7 | |
| Home Phone | |||
| Sales | 133 345 | 8:00am - 9:00pm (Mon - Fri) | |
| Billing and Account Enquiries | 133 937 | 8:00am - 7:00pm (Mon - Fri) | |
| Calling Card Sales | 133 345 | 8:00am - 9:00pm (Mon - Fri) | |
| Calling Card Account Enquiries | 1300 300 990 | 8:00am - 7:00pm (Mon - Fri) | |
| Service Difficulty and Faults | 131 344 | 24/7 | |
| Internet | |||
| Sales | 133 345 | 8:00am - 9:00pm (Mon - Fri) | |
| Billing and Account Enquiries | 133 937 | 8:00am - 7:00pm (Mon - Fri) | |
| Dial-up Technical Support | 1300 301 325 | 24/7 | |
| Cable Technical Support | 1300 300 693 | 24/7 | |
| DSL Technical Support | 1300 309 333 | 24/7 | |
| DSL Direct Technical Support | 1300 739 407 | 24/7 | |
| Optus TV Featuring FOXTEL | |||
| Optus TV Featuring FOXTEL | 133 345 | 8:00am - 9:00pm (Mon - Fri) | |
| Billing and Account Enquiries | 133 937 | 8:00am - 7:00pm (Mon - Fri) | |
| Service Difficulty and Faults | 131 344 | 24/7 | |
| General Enquiries | |||
| Moving house | 1300 555 241 | 8:00am - 7:00pm (Mon - Fri) | |
Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority.
Find our more about our Optus Special Assistance Service.
Mobile customer service (TTY) 1800 123 124
Home Phone, Internet and Optus TV customer service (TTY) 1800 500 002